S H I P P I N G  A N D  R E F U N D  P O L I C Y  

***ORDERS WILL BE SHIPPED WITHIN 24 HOURS AFTER PLACING THE ORDER IF ALL ITEMS ARE IN STOCK. ITEMS WILL NORMALLY BE SHIPPED VIA UPS. HOWEVER, WE CURRENTLY RECOMMEND OUR CUSTOMERS TO EXPECT A DELIVERY TIME OF 7 DAYS FOR GROUND GOODS TO ARRIVE FROM THE DAY WE SHIP, DEPENDING ON DELIVERY ZIP CODE (NOT INCLUDING WEEKENDS OR HOLIDAYS). ALL 2ND DAY AND NEXT DAY AIR ORDERS WILL SHIP THE SAME DAY IF PLACED BEFORE 12NOON PST OR 3PM EST. CITIZEN CIAO SHIPS WITHIN THE CONTINENTAL UNITED STATES. WE DO NOT SHIP TO FREIGHT FORWARDERS.

INTERNATIONAL ORDERS

ORDER IS SHIPPED OUT WITHIN 36 HOURS, PLEASE ALLOW AMBLE TIME FOR THE ORDER TO BE RECEIVED DUE TO INTERNATIONAL REGULATIONS AND CUSTOMS BORDER POLICIES.

QUESTIONS: EMAIL OUR CUSTOMER SERVICE AT INFO@CITIZENCIAO.COM

REFUND | EXCHANGE

IF YOU ARE NOT SATISFIED WITH YOUR ONLINE PURCHASE YOU MAY RETURN ITEMS FREE OF CHARGE WITHIN 14 DAYS OF ORIGINAL PURCHASE. DURING HOLIDAY MONTHS OF NOV. & DEC., YOU HAVE UP TO 30 DAYS TO RETURN. 

TO QUALIFY FOR A MERCHANDISE REFUND OR EXCHANGE, ITEMS MUST BE RETURNED IN ORIGINAL, UNUSED CONDITION WITH ORIGINAL HANG TAGS, ETC..

RETURN CLAIM PROCEDURE

TO RETURN A PURCHASE, PLEASE FOLLOW THE INSTRUCTIONS:

  1. SUBMIT VIA EMAIL INFO@CITIZENCIAO.COM IN SUBJECT LINE TYPE: RETURN WE WILL EMAIL YOU RETURN LABEL FOR YOU TO PRINT AND RETURN WITH MERCHANDISE.
  2. PRODUCT WITH SUITABLE PACKAGING MATERIALS. ENSURE THAT RETURN INCLUDES MERCHANDISE IN ORIGINAL, UNUSED CONDITION, WITH ORIGINAL PACKING MATERIALS, AND AFFIX RETURN LABEL.
  3. DROP OFF YOUR RETURN PACKAGE AT ANY FEDEX, UPS SHIPPING LOCATION, OR UNITED STATES POSTAL OFFICE.

WE WILL NOTIFY YOU AS SOON AS YOUR RETURN IS PROCESSED. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@CITIZENCIAO.COM FOR ASSISTANCE.

 POLICY

OUR COMMITMENT TO YOUR PRIVACY

CITIZEN CIAO RESPECTS YOUR PRIVACY. WE ARE PARTICULARLY SENSITIVE TO PRIVACY ISSUES ON THE INTERNET AND THEREFORE WE PROVIDE THIS PRIVACY POLICY SO YOU KNOW ABOUT OUR ONLINE INFORMATION PRACTICES AND UNDERSTAND HOW WE TREAT THE INFORMATION WE RECEIVE FROM YOU.

THE INFORMATION WE COLLECT

IN GENERAL, YOU CAN BROWSE OUR WEBSITE WITHOUT TELLING US WHO YOU ARE OR REVEALING ANY PERSONAL INFORMATION ABOUT YOURSELF. WE ARE, HOWEVER, ABLE TO DETERMINE YOUR IP ADDRESS. WE USE YOUR IP ADDRESS TO HELP DIAGNOSE PROBLEMS WITH OUR SERVER, TO ADMINISTER OUR WEBSITE, TO MEASURE THE USE OF OUR WEBSITE AND TO IMPROVE THE CONTENT OF OUR WEBSITE. IN SHORT WE USE YOUR IP TO GATHER AGGREGATE DEMOGRAPHIC INFORMATION. THERE ARE A FEW PLACES WHERE WE GIVE YOU AN OPPORTUNITY TO PROVIDE US YOUR PERSONAL INFORMATION. THIS REFERS TO INFORMATION THAT LETS US KNOW THE SPECIFICS OF WHO YOU ARE. WHEN YOU ENGAGE IN CERTAIN ACTIVITIES ON OUR WEBSITE, SUCH AS ORDERING A PRODUCT, ENTERING A CONTEST OR SWEEPSTAKES, FILLING OUT A SURVEY, SENDING US FEEDBACK, REQUESTING OWNERS AND PARTS MANUALS OR REGISTERING YOUR PRODUCT ONLINE, WE MAY ASK YOU TO PROVIDE CERTAIN INFORMATION. IF YOU CHOOSE TO SHARE ANY PERSONAL INFORMATION WITH US, YOU WILL SEE THAT THE AMOUNT AND TYPE OF PERSONAL INFORMATION WE REQUEST DEPEND ON HOW YOU USE OUR WEBSITE. IT IS COMPLETELY OPTIONAL FOR YOU TO ENGAGE IN THESE ACTIVITIES. IF YOU ELECT TO ENGAGE IN THESE ACTIVITIES, HOWEVER, WE MAY ASK THAT YOU PROVIDE US PERSONAL INFORMATION, SUCH AS YOUR FIRST AND LAST NAME, MAILING ADDRESS (INCLUDING ZIP CODE), EMAIL ADDRESS, TELEPHONE AND FACSIMILE NUMBERS, AND OTHER PERSONAL IDENTIFYING INFORMATION. WHEN ORDERING PRODUCTS ON OUR WEBSITE, YOU MAY BE ASKED TO PROVIDE A CREDIT CARD NUMBER. DEPENDING UPON THE ACTIVITY, SOME OF THE INFORMATION WE ASK YOU TO PROVIDE IS IDENTIFIED AS MANDATORY AND SOME AS VOLUNTARY. IF YOU DO NOT PROVIDE THE MANDATORY DATA WITH RESPECT TO A PARTICULAR ACTIVITY, YOU WILL NOT BE ABLE TO ENGAGE IN THAT ACTIVITY.

THE WAY WE USE INFORMATION

WE MAY USE YOUR PERSONAL INFORMATION FOR PARTICULAR PURPOSES SUCH AS PROCESSING YOUR ORDER OR FOR MARKETING RESEARCH AND OTHER MARKETING PURPOSES AND FOR PROVIDING YOU WITH THE LATEST PRODUCT AND PROMOTIONAL INFORMATION AND OTHER INFORMATION THAT MIGHT BE USEFUL TO YOU. WE MAY USE YOUR PERSONAL INFORMATION TO DELIVER INFORMATION TO YOU AND TO CONTACT YOU REGARDING ADMINISTRATIVE NOTICES. WE MAY SHARE THIS INFORMATION WITH RVCA AFFILIATES, DEALERS OR OTHER BUSINESS PARTNERS TO SUPPORT YOUR CUSTOMER RELATIONSHIP WITH THE COMPANY. WE MUST RELEASE YOUR CREDIT CARD INFORMATION TO THE CARD-ISSUING BANK TO CONFIRM PAYMENT FOR PRODUCTS PURCHASED ON OUR WEBSITE; RELEASE YOUR ADDRESS INFORMATION TO THE DELIVERY SERVICE TO DELIVER PRODUCTS THAT YOU ORDERED; AND PROVIDE ORDER INFORMATION TO THIRD PARTIES THAT HELP US PROVIDE CUSTOMER SERVICE. WE WILL NOT GIVE OR SELL THIS INFORMATION TO ANY OTHER COMPANY FOR ITS USE IN MARKETING OR SOLICITATION.

UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

YOU MAY ACCESS AND CORRECT YOUR PERSONAL INFORMATION BY EMAILING US AT: INFO@CITIZENCIAO.COM

YOUR CHOICE ON USE OF YOUR INFORMATION

WE MAY, FROM TIME TO TIME, SEND YOU MAILINGS REGARDING OUR PRODUCTS AND SERVICES. WE WILL SEND YOU THESE MAILINGS ONLY IF YOU INDICATED THAT YOU DO NOT OBJECT TO THESE OFFERS. IF YOU DO NOT WISH TO RECEIVE FURTHER INFORMATION FROM CITIZEN CIAO YOU CAN SEND US AN E-MAIL AT INFO@CITIZENCIAO.COM AND TELL US THAT YOU DO NOT WANT TO RECEIVE FUTURE COMMUNICATIONS. YOU MAY ASK TO HAVE THE INFORMATION ON YOUR ACCOUNT DELETED OR REMOVED, HOWEVER, BECAUSE WE KEEP TRACK OF PAST TRANSACTIONS, YOU CANNOT DELETE INFORMATION ASSOCIATED WITH PAST TRANSACTIONS ON OUR WEBSITE. 

WE WILL ENCOURAGE OUR SERVICE PARTNERS TO ADOPT AND POST PRIVACY POLICIES. HOWEVER, THE USE OF YOUR PERSONAL INFORMATION BY OUR SERVICE PARTNERS IS GOVERNED BY THE PRIVACY POLICIES OF THOSE SERVICE PARTNERS, AND IS NOT SUBJECT TO OUR CONTROL. THE CITIZEN CIAO WEBSITE CONTAINS LINKS TO OTHER CITIZEN CIAO WEBSITES. CITIZEN CIAO IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH WEBSITES AND YOU SHOULD EXERCISE YOUR BEST JUDGMENT WHEN SHARING PERSONAL INFORMATION ON THESE WEBSITES.

OUR COMMITMENT TO SECURITY OF YOUR PERSONAL INFORMATION

WE WANT YOU TO HAVE CONTINUING TRUST IN CITIZEN CIAO AND IN OUR PRODUCTS AND SERVICES AND, SO, WE HAVE PUT IN PLACE REASONABLE PHYSICAL, ELECTRONIC AND MANAGERIAL PROCEDURES TO SAFEGUARD AND SECURE YOUR PERSONAL INFORMATION.

IN ORDER TO MOST EFFICIENTLY SERVE YOU, CREDIT CARD TRANSACTIONS AND ORDER FULFILLMENT ARE HANDLED BY ESTABLISHED THIRD PARTY BANKING, PROCESSING AGENTS AND DISTRIBUTION INSTITUTIONS. THEY RECEIVE THE INFORMATION NEEDED TO VERIFY AND AUTHORIZE YOUR CREDIT CARD OR OTHER PAYMENT INFORMATION AND TO PROCESS AND SHIP YOUR ORDER.

UNFORTUNATELY, NO DATA TRANSMISSION OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE 100% SECURE. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, YOU ACKNOWLEDGE THAT: (A) THERE ARE SECURITY AND PRIVACY LIMITATIONS OF THE INTERNET WHICH ARE BEYOND OUR CONTROL; (B) THE SECURITY, INTEGRITY AND PRIVACY OF ANY AND ALL INFORMATION AND DATA EXCHANGED BETWEEN YOU AND US THROUGH OUR WEBSITE CANNOT BE GUARANTEED; AND (C) ANY SUCH INFORMATION AND DATA MAY BE VIEWED OR TAMPERED WITH IN TRANSIT BY A THIRD PARTY.

CHILDREN'S PRIVACY POLICY

THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT ('COPPA') REQUIRES THAT WE INFORM PARENTS AND LEGAL GUARDIANS ABOUT HOW WE COLLECT, USE, AND DISCLOSE PERSONAL INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE, AND THAT WE OBTAIN THE CONSENT OF PARENTS AND GUARDIANS IN ORDER FOR CHILDREN UNDER 13 YEARS OF AGE TO USE CERTAIN FEATURES OF OUR WEBSITES.

CITIZEN CIAO DOES NOT KNOWINGLY COLLECT ANY INFORMATION FROM CHILDREN UNDER THE AGE OF 13.

WE MAY AMEND OUR CHILDREN'S PRIVACY POLICY AT ANY TIME. WE WILL PROVIDE PARENTS NOTICE BY EMAIL OR POSTING ON OUR WEBSITE OF ANY MATERIAL CHANGES IN THE WAY WE INTEND TO COLLECT, USE, AND/OR SHARE A CHILD'S PERSONAL INFORMATION. WE WILL APPLY MATERIAL CHANGES IN OUR CHILDREN'S PRIVACY POLICY ONLY IN CONFORMANCE WITH APPLICABLE LAW, INCLUDING ANY APPLICABLE PROVISIONS OF COPPA THAT REQUIRE PARENTAL CONSENT.

BY USING THIS WEBSITE YOU ARE AGREEING TO THE TERMS OF THE CITIZEN CIAO PRIVACY POLICY. WE RESERVE THE RIGHT TO MODIFY OUR PRIVACY POLICY AS BUSINESS NEEDS REQUIRE. WE WILL POST SUCH CHANGES ON OUR WEBSITE.